Shipping policy

SHIPPING


We do not make deliveries outside of this territory to Alaska, Hawaii or Puerto Rico at this time. Delivery charges may apply if the customer is not available to receive their order at the agreed upon date and time that was previously scheduled with them by the delivery company.

Certain areas that are inaccessible with our standard home delivery trucks (we do not use semi trucks for residential deliveries), or locations which require alternative delivery methods (for example; if we need to deliver to an island which may only be accessed by boat) will require extra fees. However, in those instances, said fees will be reviewed with you prior to delivery.

Deliveries that require our team to work in excessively tight conditions or to carry furniture beyond two flights of stairs may incur additional delivery charges.


DELIVERY TIME FRAMES

Delivery times can vary based on what you order and where it is being delivered to.

Once an order is processed, we will call and give you an approximate delivery time frame. In stock items are usually delivered within 1-4 weeks from when the order was placed. We will continue to update you on the order as it progresses. Delivery time frames are an estimate - actual delivery may occur earlier or later than scheduled due to the nature of long-distance, nationwide furniture delivery and unforeseen events. CHARLOTTE’S AND R U SLEEPING is unable to offer compensation for deliveries that do not occur exactly as scheduled.


DELIVERY PROCEDURES


Please follow these procedures to ensure a smooth delivery:

  • Allow for at least one hour before and after the scheduled delivery time for unforeseen circumstances that would cause the delivery to occur earlier or later than scheduled. Allow more time for remote areas or area/times of day that are subject to heavy traffic.
  • Designate a friend or family member to serve as a "back-up" to accept and inspect the delivery on your behalf; make sure they understand what to do when the order arrives.
  • Clear all pathways to the room in which you would like the items to be delivered, and measure all doors and pathways to ensure your order fits into your home.
  • CHARLOTTE’S AND R U SLEEPING requires that you completely inspect the merchandise thoroughly prior to the delivery companies departure. Inspect the top, bottom, left, right, front, back, interior, exterior, and all moving parts, including, but not limited to drawers, doors, and reclining mechanisms. You are required, as well, to inspect the assembly provided by our delivery partner.
  • Take pictures of items that arrive with damage or manufacturer defect, as digital images are often required by the manufacturer.
  • Always measure the space you plan on placing your new furniture to make sure it will fit prior to placing an order.
  • If an item does not fit in customers home and needs to be returned, a customer will be charged a 15% restocking fee as well as round trip actual shipping fees incurred by CHARLOTTE’S AND R U SLEEPING. If multiple delivery attempts are made, the customer will be responsible for all delivery costs after the initial attempt. If we are unable to reach you to set up your delivery for a period of 30 calendar days or more, CHARLOTTE’S AND R U SLEEPING reserves the right to treat the order as a return. You will be refunded using the address and payment information last supplied to us.